About Us

WHO ARE WE?

 

The Stock Room Toronto is your source for premium products at a fraction of the price! Conveniently located seconds from the Gardner Expressway and Islington (66 Advance Rd), we are easily accessible to the GTA and surrounding regions. All of our products are current and hot, sourced from large Canadian retailers and span across all categories to ensure we have a little something for everyone. Our products are thoroughly inspected and listed accordingly, and we provide a 30 day warranty on all electronic or mechanical items. Customer satisfaction always is our number 1 priority.

 

All of our auctions start at $1 and have no reserve. Currently all auctions are for local pickup, although courier services are available upon request within the GTA. Shippable items will be introduced shortly, and we will also be adding fixed priced items. All items can be inspected prior to auction closing by visiting us during our operating hours.

 

NO BOGUS "BUYERS/SELLER'S PREMIUMS" TO ARTIFICIALLY INFLATE THE PRICE AND NO HIDDEN COSTS! WHAT YOU BID IS WHAT YOU PAY - plus tax ;-)

 

How it works you ask? Well, it's quite simple!

We run frequent auctions in large groupings that will all end on a specified date. Bidding is open as soon as the auction group goes live, and more items can be added up until the closing day. Make sure you mark your calendar for closing day, because that's when all the action happens! Strap yourself in and watch the auctions end one at a time and see if you can score yourself an incredible deal! Our website updates live by the second so you can see bidding updates from any page, in real-time! You can also place a bid on ANY page where an item is visible! If you are winning, you will see a green "Winning" label on the auction image, and if you've been outbid, you will see an "Outbid" label.

 

BIDDING

See something you like? Bid away!

You must be registered to bid, with complete and accurate information, and be 18 years of age or older.

You can set your max bid (which is known ONLY to you), and our system will automatically increase your bid up to your max if someone bids against you. You can also bid using our amazing "Quick Bid" function to quickly bid up the auction by the next highest amount, which is handy during the closing moments of the auctions, and when bidding on multiple auctions at the same time as you can quick bid with several items on the screen. This is not a guarantee that you will be the highest bidder as someone might have a higher max bid.

Add items you are interested in to your watchlist to track and bid on them all in one spot. You can view your watchlist and all of your auction bidding activity from your account section. Your bid is your bond and a legal agreement to purchase the item at your bid amount, should you win. If you've made a mistake and want to remove a bid, you may contact us, but repeated bid retractions can result in account suspension so please bid carefully. We also have a "large bid confirmation" in place which helps in preventing accidental large bids.

All items are easily searchable by any keyword through the search bar. You can also browse by category and filter results to help you pinpoint what you're looking for. We have antisniping in place (sorry snipers) in order to ensure a fair auction for everyone. If a bid is made within the closing seconds of an auction, a small amount time will be added to the auction closing time. Our auctions also have increasing minimum bid increments depending on the current bid amount. Typically all auctions bid under $100 will be in $1 increments, above that, it will change to $5 increments, and increase as outlined in the event details. 

PAYMENT AND PICKUP

Once the auction group ends, a combined invoice of all your won items will be sent to you. You may pay in advance via Credit Card/Paypal through the online checkout, or in person upon pickup via cash, debit, credit, or e-transfer. The pickup dates and times will be clearly communicated to you. Photo ID is mandatory for all pickups, for your protection, to ensure your items don't get swept up by some imposter. Please ensure you pickup your items by the deadline or they will be forfeit and re-listed for sale. Failure to pickup your items can also result in account suspension. If you need an exception, please contact us. We also offer a courier service by our staff, for an additional fee, within the GTA. Payment must be made in advance for this service. Please contact us if you would like your items couriered and we will provide a quote. HST applies to all purchases. And best of all, we're open late for your pick-up convenience!

INSPECTION AND ITEM CONDITIONS

All of our items are thoroughly inspected and given an item condition, as well as inspection notes in the description of each listing. We use the following item conditions to categorize our item listings:

New: Items described as "New" are brand new and have store shelf quality packaging.

New Open Box: Many of the items we receive have damaged boxes, so we must open the box to inspect the item for condition or damage. Some items we receive are already opened. If an item is described as "New Open Box", it means it is an open box item with no signs of use or wear and tear, and is complete and functional, in it's original packaging.

New Other: These items are indeed new and unused but may have a specific issue that would be outlined in the item description. Examples are: missing original box, missing parts, and cosmetic imperfections.

Refurb: Despite popular belief, refurbished does not always mean an item was broken and repaired. 95% of our refurbished items are store returns with very minimal signs of use, which have been cleaned and/or brought back to like new condition. The other 5% of the time, they are items that have been completely repaired and brought back to like new condition.

Lightly Used: This is rather self explanatory. These items show light signs of use and may have very minor cosmetic imperfections. 

Used Other: This outlines items that may show moderate to heavy signs of use, or light signs of use but with missing parts, missing original packaging, or significant cosmetic imperfections.

As-Is: These items are typically for parts or repair and do not work as intended, or wholesale lots of assorted items, or untested items. There are no warranties on As-Is items.

WARRANTY AND RETURNS

We are a liquidator so all of our sales are final and unfortunately we do not accept returns. If you find an item not to be as described, we will work with you to ensure your satisfaction and provide a refund, exchange, or store credit depending on the situation and at the discretion of management. We provide a 30 day warranty on all electronic or mechanical items, unless marked "As-Is". Warranty is effective upon pickup or delivery date, and protects against defects which may occur through normal use of the product. Misuse of products will result in voided warranty. Some items may have an active manufacturer warranty, but it is up to the buyer to find out this information and should not make any assumptions as to manufacturer warranty. As per our warranty, we may offer return, exchange, or store credit depending on the situation, and at the discretion of management. We are also very hip to return fraud and switcheroos so please don't try it ;-)

CONTACT / VISIT US

If you have any feedback, or questions, we're always happy to hear from you! Stop by during store hours, send us a message, or give us a call! Also, all items are available for preview. Just pop on by and have a look.

Please view our terms and conditions for more info.

CONSIGNMENT/PURCHASING

Have stuff to sell? Contact us and we'll work something out!

THANK YOU AND HAPPY HUNTING!